Contact Us

We’d love to hear from you and your dog if you have any questions, comments or suggestions regarding our dog daycare, dog boarding, and dog grooming services.

Phone: 047297 1234/ 04PAWS 1234

 

20 Parkhurst Drive, Knoxfield VIC 3180

 

Send Us a Message

How do you prefer to be contacted?

1 + 5 =

Find Us

Paws Zone's Terms and Conditions

A. General

  1. Compliance: The general terms and conditions set in this document aligns to the Code of Practice for the Operation of Boarding Establishments (Victoria).
  2. Operating Hours: Paws Zone operates from 7:00AM to 7:00PM from Monday to Friday, and 8:00AM to 5:00PM on Saturdays. Any dog requiring any service from Paws Zone can only be dropped off and collected within this period.

Our dog boarding service operates 24 hours a day, 7 days a week. However, for the purpose of drop-off and pickup of dogs, hours are limited to the aforementioned period only.

 

  1. Age: To be admitted for any Paws Zone service, dogs must be 4 months and older.

For puppies between 10 and 16 weeks old, they may be admitted to Dog Daycare and Dog Boarding provided they have received their first vaccination at least 8 days prior to the dog’s attendance at Paws Zone and are continuing the recommended vaccination schedule.  Pet parents will be given the information on the risks to their pup and signing the registration form & this document provide Paws Zone the written approval/acknowledgment of these risks.

 

  1. Sex: Dogs older than 8 months old must be spayed.

5.  Pre-requisites to attendance:

It is required for dogs attending any service at Paws Zone to have a current C5 vaccination

 

Passing the Temperament Test/Trial Day is required before admission to Paws Zone’s Dog Day care and Dog Boarding services.  A temperament test for dogs focuses on and measures different aspects of temperament such as shyness, aggressiveness and friendliness as well as the dog’s instincts for protectiveness.  Situational challenges (neutral, friendly and threatening) are given to the dog being tested under a controlled environment, calling into play the dog’s ability to determine non-threatening situations and those calling for natural (watchful and protective) reactions. The temperament test takes between 2 hours and 4 hours. For dogs being groomed, temperament test is not required. If the dog grooming is bundled with either the dog day care or dog boarding, temperament test is required to be passed. 

Across any of its services, Paws Zone reserves the right to refuse or stop the service when a dog poses harm to the Paws Zone staff or our dog guests.

 

In case the dog didn’t pass the temperament test, the pet parent will receive a recommendation for the dog to attend an obedience and behavior training. A second temperament test can be carried out only after a successful completion of the behaviour and obedience training. In case the dog didn’t pass the second test, Paws Zone reserves the right to refuse any service to this dog in the future.

 6. Dogs must have a collar with an ID tag. All items should be clearly labelled with the dog’s name or the pet parent’s, along with the contact details.  

 7.  All dogs must be microchipped.

8.  Dogs entering and exiting the Paws Zone reception must be on a leash/lead at all times.

9.  Dogs are provided access to Paws Zone’s toys, water bowls & beddings which are shared across the many dogs that attend Paws Zone. Signing the registration form constitutes an approval from the pet parent allowing its dog to have access to these shared items whilst on its care.

B. Health

 

  1. Good health

Dogs attending Dog Day Care and Dog Boarding must be free from any sickness or medical condition that is deemed communicable to other dogs or to Paws Zone Staff. Prior to the first day admission to Paws Zone, pet parents are required to declare that their pet has not been ill 7 days prior.  Paws Zone reserves the right to refuse service if the dog displayed signs of a communicable disease or are being treated for a communicable disease.

 

  1. Vaccination

It is required for dogs attending any service at Paws Zone to have a current C5 vaccination

 

Pet parents whose dogs are younger than 10 weeks old will need to sign a Waiver Form acknowledging that pups on this age are potentially at risk in acquiring diseases as they still don’t have the full vaccination that may protect them.  Dogs between 10 weeks and 16 weeks may be admitted to the dog day care provided they have received their first vaccination at least 8 days prior to their day care attendance and are continuing the recommended vaccination

schedule. These are as per Code of Practice for the Operation of Boarding Establishments in Victoria.

 

3.  Fleas & Worms

 

All dogs entering Paws Zone’s premises will need to be examined for fleas. 

 

Dog Daycare:  Any dog found with fleas will immediately receive a flea treatment at the pet parent’s expense so as to be allowed to Paws Zone’s facilities.  Pet parents will be notified prior to the treatment regarding the observation along with the cost to be charged. Payment of the flea treatment is to be done on dog pickup. If the pet parent disagrees to have the dog treated, the dog will need to be collected immediately. In such a case, there will be no refund provided to the unused portion of the day’s stay for daycare.

 

Dog Boarding:  Any dog found with fleas will immediately receive a flea treatment at the pet parent’s expense so as to be allowed to Paws Zone’s facilities.  Pet parents will be notified via phone or email about the observation, the treatment and the costs to be paid.  When booking a dog boarding service from Paws Zone, the pet parent approves of paying for the flea treatment if the dog has been found to have fleas.  Payment of the flea treatment is to be done on dog pickup.

 

All dogs attending Paws Zone’s services will need to on have regular deworming treatments.  Dogs which have not been wormed will be dewormed on admission at its pet parent’s expense. Paws Zone cannot be held liable in the case of the dog reacting to the medication or treatment.

 

4.  Sick dogs

For when the pet parent has put their dog into day care knowingly or unknowingly the dog has been sick within 7 days prior to their dog’s Paws Zone attendance, Paws Zone will contact the pet parent immediately upon initial diagnosis that the dog is sick and will send the dog to the nearest veterinary clinic for assessment. For Paws Zone, an arrangement has been made with Boronia Veterinary Clinic and Hospital for cases like this.  If there is any delay with getting the dog to the vet, the dog will be put in the isolation room in the shortest possible time so as not to aggravate the dog’s condition or refrain the illness to be communicable with other dogs at Paws Zone.

 

The pet parent, by signing this agreement, fully acknowledge that the charges incurred at the veterinary clinic by the dog will be payable by them. An additional charge of $25/hour is payable to Paws Zone whilst a Paws Zone staff accompanies the dog at the clinic. This covers 

the time to get to and from the veterinary clinic as well as the time spent at the clinic.  These charges will have to be paid prior to the dog being collected from Paws Zone’s care.

 

Any pricing stated on this document is subject to changes as deemed by Paws Zone management with written notice provided to pet parents at least 4 weeks prior to the price change being committed.

 

Paws Zone cannot be held liable in the case of the dog reacting to the medication or treatment.

 

5.  Medication

 

When a dog requires medication during its stay with Paws Zone, the medication must be clearly labelled with the dog’s name, instructions on dosage and how frequently it will need to be administered.  The same instruction is to be sent via email addressed to info@pawszone.com.au for record keeping purposes. 

 

Paws Zone cannot be held liable in the case of the dog reacting to the medication or treatment

 6.  Refusal of service

 

Paws Zone reserves the right to refuse any service to customers whose pet may pose a threat to its Staff or to the other pets left in its care, whether it be an aggression problem, health problem, or parasite problems.  In addition to this, refusal of service is aligned to the required compliance of the Code of Practice for the Operation of Boarding Establishments (Victoria)

C.  Dog Daycare and Dog Boarding

 

  1. A registration process initiates the engagement between pet parent and their dog and Paws Zone. A registration form will need to be completed and signed off by the pet parent, handed in on or before the Trial Day. Alternatively, the form may be completed at the Paws Zone’s website. The dog registered will then need to be scheduled for a Trial Day to test its temperament. Once the dog has passed the temperament test, only then may the pet parent proceed with requesting daycare or boarding attendance for their dog.
  2. In case the dog didn’t pass the temperament test, the pet parent will receive a recommendation for the dog to attend an obedience and behaviour training. A second temperament test can be carried out only after a successful completion of the behaviour and obedience training. In case the dog didn’t pass the second test, Paws Zone reserves the right to refuse any service for this dog in the future for the safety of the dogs in its care and its Staff
  3. Advanced booking is required for this service. Walk-ins may be accommodated subject to (1) spot availability, (2) staff availability to comply with dog-to-staff ratio, (3) pre-requisites have been met as per Section A.4. and (3) the dog has passed the temperament test.  Same day bookings or walk-ins, regardless of drop-off and pickup times, are to be charged on a full day’s rate
  4. From Mondays to Fridays, drop-off time is between 7:00AM and 9:00AM. Collection time is from 5:00PM to 7:00 PM.  For dogs which are on daycare and have not been collected on time, it is regarded as an emergency booking. For emergency bookings, Paws Zone will be boarding these dogs and a boarding fee of $60.00 is to be paid by the pet parent upon collection the next morning from 7:00AM and 9:00AM.  This is in addition to the daycare fee.  If the dog is to be picked up between 9:00AM and 12:00PM, a half day’s fee of daycare of $40.00 is to be paid by the pet parent, again additionally.  For pickup after 12:00PM, an additional daycare day’s fee of $50.00 is chargeable to the pet parent upon pickup. 

The additional boarding fee is to cater for emergency provision of resources to care for the dog.

For example, Max the Jack Russell has been put on dog daycare on 1 February. He wasn’t collected until 1:00PM on 2 February. The total charges are broken down as: 

1 February daycare cost:     $50.00

Overnight charge:               $60.00

2 February daycare cost:     $50.00

Total charges:                     $160.00

Paws Zone will phone the pet parent prior to boarding and reconfirm the process. An email will also be sent accordingly for records purposes.

Any pricing stated on this document is subject to changes as deemed by Paws Zone management with written notice provided to pet parents at least 4 weeks prior to the price change being committed.

5.  On Saturdays, drop-off time is between 9:00AM and 10:00AM. Collection time is from 4:00PM to 5:00PM.

For dogs which are on daycare and have not been collected on time, it is regarded as an emergency booking. For emergency bookings, Paws Zone will be boarding these dogs and two boarding fee of $120.00 (additional) is to be paid by the pet parent upon collection on Monday morning from 7:00AM and 9:00AM.  If the dog is to be picked up between 9:00AM and 12:00PM on Monday, a half day’s fee of daycare of $40.00 is to be paid by the pet parent.  For pickup after 12:00PM, an additional daycare day’s fee of $50.00 is chargeable to the pet parent upon pickup.

 

For example, Max the Jack Russell has been put on dog daycare on a Saturday. He wasn’t collected until 1:00PM on the following Monday. The total charges are broken down as:

 

Saturday daycare cost:                    $50.00

Overnight charges (2 nights:            $120.00

Monday daycare cost:                     $50.00

Total charges:                                 $220.00

 

Paws Zone will phone the pet parent prior to boarding and reconfirm the process. An email will also be sent accordingly for records purposes.

The additional boarding fee is to cater for emergency provision of resources to care for the dog.

 

Any pricing stated on this document is subject to changes as deemed by Paws Zone management with written notice provided to pet parents at least 4 weeks prior to the price change being committed.

6.  The dog will only be released to persons defined on the registration form. Paws Zone will need to be advised in writing or email if the person collecting is not on the dog’s registration form.  This will need to be addressed to info@pawszone.com.au and that the person nominated to collect the dog will be required to present a valid ID, e.g. driver’s license, work ID, student ID or passport.  The person will need to be aged 18 years and above.

 

If the above is not complied with, Paws Zone reserves the right not to release the dog. Accordingly, charges are applicable for the dog to stay within Paws Zone’s care until collected by a person or persons nominated on the registration form.

7.  If a dog is left uncollected for 7 days, beyond the booking end date, a final call will be placed with the pet parent and the emergency contact as defined on the registration form. If the dog is still not collected on that day, Paws Zone will be handing the dog to the RSPCA or nearby dog shelter.

All costs associated in caring for the dog up that point in time will still be payable by the pet parent to Paws Zone.

 

8.  Whilst utmost care is taken to ensure a flea-free environment at Paws Zone, we cannot guarantee that all dogs attending any service at Paws Zone do not have fleas. For when a dog attending day care has been discovered with fleas, the pet parent will be advised on the phone about the discovery and that the dog will be given immediately a flea treatment which is payable by the pet parent at the time of collection. For when the pet parent is not reachable by phone, Paws Zone will proceed with providing the flea treatment, still at the pet parent’s expense.

 

Paws Zone cannot be held liable in the case of the dog reacting to the medication or treatment.

9.  Paws Zone reserves the right to use its own collars and/or leashes on your dog whilst on our care.

 

10.  Dog daycare rates are charged per calendar day.

 

11.  Dog boarding rates are charged on a per calendar day basis.

D.  Dog Grooming

 

  1. Booking an appointment in advance is recommended. From time to time, Paws Zone may be able to accommodate same day booking for grooming.
  1. On receiving the dog for service, the pet parent will be given an estimate on when the service will be completed. Additionally, when the service is almost completed, an SMS will be sent to the pet parent to advise of a collection time. The pet parent will be required to confirm receipt via SMS.  A no reply from the pet parent assumes that the dog will be collected within the time frame provided on the SMS.

The below charges are applicable for emergency bookings:

 

A $10.00 charge is applicable for when the pet parent is not able to collect between an hour and 2 hours of the SMS message being sent to him. 

 

A half-day daycare charge is applicable for when the pet parent is not able to collect between 2 hours and 3 hours of the SMS being sent to him.

A full daycare charge is applicable for when the dog is not collected 3 hours after the SMS is sent. 

 

These charges are being applied to cater for the provision of resources for such emergency bookings.

 

Dogs being groomed may enjoy the bundled service offering by Paws Zone which is half-priced dog daycare if bought for the same day. This however must be bought in advance, at the time of the booking or at the time of drop-off so the discount can be claimed by the services being bundled.

 

Any pricing stated on this document is subject to changes as deemed by Paws Zone management with written notice provided to pet parents at least 4 weeks prior to the price change being committed.

3.  A normal full grooming time at Paws Zone will take up to 3 hours. If the pet parent requires for the dog to stay more than 3 hours, daycare charges will be applicable.  From time to time, promotional bundles are offered such as dog day care and dog grooming combo at a discounted rate.

 

4.  If your dog barks incessantly, this creates a lot of distress for the dog, our staff, other dog guests and neighbours, then the dog will need to be picked up immediately after the grooming has been completed. Alternatively, the dog will be kept in the isolation area whilst waiting to be picked up.

 

5.  If your dog is aggressive towards the staff or other dogs in our care, the dog will need to be picked up immediately after the grooming has been completed. Paws Zone reserves the right to not groom or stop grooming a dog at any time because of aggressive behaviour. Charges are still applicable based on the time and effort spent on the dog.

6.  Paws Zone reserves the right to charge additional fees for services we consider over and above the norm covered by our standard rates. This includes charges for difficult dogs which have not been accustomed to grooming thereby requiring 2 grooming staff to attend to complete the grooming process. In such a case, an additional charge of $25.00 will be effected on top of the standard rates.

Any pricing stated on this document is subject to changes as deemed by Paws Zone management with written notice provided to pet parents at least 4 weeks prior to the price change being committed.

7.  Flea shampoo is charged at an additional $10.00 and is compulsory if we find your dog has fleas. Paws Zone is not able to offer a daycare service packaged with the grooming for dogs needing a flea treatment. Your dog will also need to be immediately picked up after the grooming is completed.

 

Paws Zone cannot be held liable in the case of the dog reacting to the medication or treatment.

 

Any pricing stated on this document is subject to changes as deemed by Paws Zone management with written notice provided to pet parents at least 4 weeks prior to the price change being committed.

8.  Matted coats will incur an additional charge. Paws Zone’s policy is not to try to comb out such knotting as this is painful for the dog. Left too long, it is impossible to comb out knotting without seriously harming the dog.  With consultation with the pet parent, the matted coat will be shaved off and shaving a matted coat is a delicate and slow process.  The de-matting process may increase the risk of the dog being nicked as clippers can easily cut loose skin. After de-matting, a dog may develop an itchy skin response. An advise will be given to the pet parent to prevent de-matting from occurring in the future.  De-matting will incur additional charges due to the required delicate process which slows down the entire grooming process.  These charges will be relayed by the groomer on the phone to the pet parent.

E.  Liability

The pet parent confirms that he/she is the legal pet parent of the dog(s) as stated on the registration form. And that the dog has not been ill with any contagious disease or condition within the past 7 days & the dog has received all required vaccinations.

 

The pet parent agrees that his/her dog will be socialized with other dogs. He/she acknowledges the risks associated with shared toys, beddings, water bowls and other things.

 

The pet parent accepts the risks involved and agrees that Paws Zone is not liable for any injuries or illnesses resulting to his/her dog’s attendance to all and any services at Paws Zone. 

 

The pet parent understands that for puppies which is between 10 and 16 weeks old, (1) it may be a bit overwhelming and intense for the pup as it would have only gained limited social interaction prior to daycare or boarding and (2) heaps of playtime and exercise may be too taxing for the pup given that it needs about 12 hours of sleep a day and over-tiredness may lead to getting sick or injured.

The pet parent also understands and agrees that he/she is responsible for any damages or injuries incurred while his/her dog is in the care of Paws Zone and is accountable to pay associated fees and charges resulting to the damages or injuries.  In case of an emergency injury or illness, Paws Zone will make every effort to contact the pet parent before taking the dog to the veterinarian, but if they are unable to reach the pet parent, then he/she hereby authorizes Paws Zone to transport his/her dog to receive urgent medical treatment to and from a nearby veterinary clinic.  The pet parent authorizes to have his/her dog treated in his/her absence, for whatever the vet determines to be medically necessary.  Every effort will continue to be made to reach the pet parent as soon as possible if his/her dog is taken to any veterinarian for treatment of any kind. The pet parent accepts the responsibility for, and agree to pay any and all medical bills for his/her dog arising from emergency medical care judged to be medically necessary by the attending veterinarian.  The pet parent also releases Paws Zone from any liability resulting with his/her dog being transported to and from the veterinary clinic in case of emergency or illness.

 

Paws Zone is not responsible for accidental death of a pet of the nature of pre-existing health condition or natural disasters (e.g., flood, fire, storm, etc.). 

 

The pet parent hereby releases Paws Zone from any liability or claims of injury or loss resulting to his/her dog attending at Paws Zone for any service. 

 

Paws Zone will not be held responsible for clipper burn and/or minor nicks resulting from grooming of matted, neglected coats or for irritation caused by removing coat from pets possessing mild to severe skin allergy, nor will we be held responsible for stressful effects grooming may have upon an elderly pet.

 

The pet parent agrees that Paws Zone is not responsible or liable for any lost, stolen or damaged personal property belonging to either his/her dog or the pet parent himself/herself. The pet parent also understands that his/her dog’s collar may need to be removed in the grooming area to prevent injury to the dog.

 

The pet parent understands that his/her dog may be photographed or video/audio recorded while on the premises. The pet parent agrees to the use of such photos and/or audio/video recordings in all forms of Paws Zone’s educational and promotional materials and media.

F.  Payments and Requirements

 

The pet parent agrees that all services booked with Paws Zone are to be pre-paid on booking or on arrival onsite.  Paws Zone will need the payments to clear on the Paws Zone bank account for payments done by BPAY or bank transfer. In cases when the monies have not cleared on the day when the booked service is due, a proof of payment will be required, e.g., bank transfer confirmation, validated deposit slips. The pet parent agrees to pay all booked services, and other incidental costs as agreed by Paws Zone and the parent. 

 

Cancellations and Refunds

 

For dog boarding services, the pet parent acknowledges that cancellations with less than 24-hours’ notice will attract no refund for the 1st day.  For when the full service has been prepaid, the refund for the rest of the days booked will be provided back to the pet parent within 5 business days.

For example, the dog has been booked to stay at Paws Zone for 10 days. The pet parent has cancelled the booking at 5PM the day prior to the booking start date or that the dog didn’t turn up on the 1st day. The pet parent will then be refunded the equivalent fees paid for 9 days.

 

            Booking start date: 1 February

            Booking end date: 10 February

            Total pre-paid fees: $60.00 x 10 days = $600.00

            Refund: $600.00 – $60.00 = $540.00

 

For dog day care service, the pet parent acknowledges that cancellations with less than 24-hours’ notice will attract no refund for the day’s dog day care service.  

For dog grooming service, the pet parent acknowledges that cancellations with less than 24-hours’ notice will no refund for the dog grooming service, if prepaid.  For same day bookings, called-in or walk-in, eventual no-shows will still be paying 50% of the service fee collectible on the next appointment. An invoice will be sent via email as reference to the unpaid service and is payable on the next appointment.

The pet parent acknowledges that this refund policy is to compensate Paws Zone for the actual cost incurred, such as hiring resources for the specific service(s) booked, or loss of potential business given that most of Paws Zone’s business is secured via advanced booking.

I.  Authorization for Paws Zone to Obtain Veterinary Assistance for Your Dog(s)

 

The pet parent hereby authorizes Paws Zone to obtain both general and emergency veterinary assistance, other than his/her nominated veterinarian, for his/her dog(s) as required whilst his/her dog is attending a service at Paws Zone. The pet parent will pay all expenses incurred by his/her dog(s) in compliance with Part 5 of the Domestic Animals Act.

 

The pet parent understands & acknowledges that Paws Zone will make every effort to contact the pet parent in case of emergencies when his/her dog requires extensive veterinary care and treatment.  However, in the event that the pet parent is not contactable, the pet parent hereby authorizes the individuals defined on the Dog Registration Form to act as his/her emergency contacts who may decide on his/her behalf on any matter related to his/her dog(s), including difficult decisions that needed to be acted upon for humane reasons. 

Questions?Book A Service

Paws Zone's Privacy Policy

Paws Zone Pty Ltd operates this website.

Definitions: 
“Website” – Paws Zone´s Website

“Us”, “Our”, “We” – Paws Zone
“User” – New Visitor or Returning Visitors

 

The Paws Zone Privacy Policy (“Policy”) describes the information that we gather on or through the Website, how we use and disclose such information, and the steps we take to protect such information. By visiting the Site, you accept the privacy practices described in this Policy

 

  1. The Information we collect 

We gather different types of information from or through the Website. Paws Zone´s processing of personal data are primarily that the processing is necessary in order to ensure Paws Zone’s legitimate interests (please refer to “How We Use the Information We Collect” of this Policy). We may also process data upon your consent.

 

  • User-provided Information:When you use our Website, you may provide and we may collect Personal Data. Examples of such data include name, email address, mailing address, mobile phone number, veterinary clinic and postcode
  • “Automatically Collected” Information: When a User visits the Paws Zone website, similar to other commercial websites, we may automatically record certain information from the User’s or Visitor’s device by utilizing a standard technology called “cookies” and web server logs to collect information about how this site is used. This “automatically collected” information may include IP address or other device address or ID, web browser and/or device type, the pages or other content the User views or interacts with on the Website and the dates and times of the visit. We also may use these technologies to collect information regarding a User’s interaction with email messages, such as whether the Visitor or User opens, clicks on, or forwards a message. Additionally, we may also use pieces of code to determine which advertisements and promotions users have seen and how Users respond to them.
  1. How We Use the Information We Collect
  • We may use the Personal data that we collect (Name, e-mail, Phone Number, Address, Postcode) to contact the User after requesting contact through one of our Contact Form.
  • We use Google Analytics to measure and evaluate access to and traffic on the Website, and create user navigation reports for our Website administrator. Google operates independently from us and has its own privacy policy, which we strongly suggest you review. Google may use the information collected through Google Analytics to evaluate Users’ and Visitors’ activity on our Site. For more information, see Google Analytics Privacy and Data Sharing. We take measures to protect the technical information collected by our use of Google Analytics. The data collected will only be used on a need to know basis to resolve technical issues, administer the Site and identify visitor preferences; but in this case, the data will be in non-identifiable form. We do not use any of this information to identify Users.
  • Promotions andWe use MailChimp to send our newsletters containing promotions, posts or offers. From the User provided data,  we use only your e-mail as the newsletter recipient.  Mailchimp has their own Privacy Policy and we recommend you to check on their Privacy Policy page.
  1. Disclosures

Except as described in this Policy, we will not intentionally disclose the Personal Data that we collect or store to third parties without the consent of the User. We may disclose information to third parties if the User consents to us doing so, as well as in the following circumstances:

 

  • Service Providers:We work with third party service providers who provide website, application development, hosting, maintenance, and other services for us. These third parties may have access to, or process Personal Data as part of providing those services for us. We limit the information provided to these service providers to that which is reasonably necessary for them to perform their functions, and our contracts with them require them to maintain the confidentiality of such information.
  • Law Enforcement, Legal Process and Compliance.We may disclose Personal Data or other information if required to do so by law or in the good-faith belief that such action is needed to comply with applicable laws, in response to a facially valid court order, judicial or other government subpoena or warrant, or to otherwise cooperate with law enforcement or other governmental agencies. We also reserve the right to disclose Personal Data or other information that we believe, in good faith, is appropriate or necessary to (i) take precautions against liability, (ii) protect ourselves or others from fraudulent, abusive, or unlawful uses or activity, (iii) investigate and defend ourselves against any third-party claims or allegations, (iv) protect the security or integrity of the Service and any facilities or equipment used to make the Service available, or (v) protect our property or other legal rights, enforce our contracts, or protect the rights, property, or safety of others.
  • Change of Ownership.Information about Users, including Personal Data, may be disclosed and otherwise transferred to an acquirer, successor or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets and only if the recipient of the User or Visitor Data commits to a Privacy Policy that has terms substantially consistent with this Privacy Policy. Client Data may be physically or electronically transferred to an acquirer, or successor or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets, for the sole purpose of continuing the operation of the Service, and only if the recipient of the Client Data commits to a Privacy Policy that has terms substantially consistent with this Privacy Policy.
  1. Compliance

We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. We maintain appropriate administrative, technical and physical safeguards to protect Personal Data against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing of the Personal Data in our possession. This includes, for example, firewalls, password protection and other access and authentication controls. We use SSL technology to encrypt data during transmission through public internet, and we also employ application-layer security features to further anonymize Personal Data.

 

However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. We cannot ensure or warrant the security of any information you transmit to us or store on the Service, and you do so at your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If you believe your Personal Data has been compromised, please contact us through our e-mail info@pawszone.com.au info

@pawszone.com.au

If we learn of a security systems breach, we will inform you and the authorities of the occurrence of the breach in accordance with applicable law.

 

All personal Data received through the Paws Zone website is handled with SSL encrypted environment which is delivered through the Contact Form on Paws Zone´s Website. Although Paws Zone´s Website is hosted on Digital Pacific servers which provides the Web and Mail Hosting Services, Paws Zone receives all the Data submitted by the Contact Form which are re-directed to Paws Zone´s password protected e-mail box hosted on “digitalpacific.com.au”. After data submission & closure of the correspondence between the User and Paws Zone, we will delete all Personal Data Records from our mailing box on the hosting services provider, keeping them safe in our secured database. We only depend on Third-Parties to receive the User Contact through our Contact Form on the Website, working like a bridge to reach our end. Paws Zone cannot be responsible for any Data Breach on the Service Provider’s which provides the Hosting and Mailing Service, on this case we will alert immediately all of our Users that have submitted their personal Data.

 

  1. Data Retention 

We only retain the Personal Data collected from a User for as long as we need it to fulfill the purposes for which we have initially collected it, unless otherwise required by law. We will retain and use information as necessary to comply with our legal obligations and/or resolve disputes.

 

  1. Links to Other Sites

Our website may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

 

  1. Children’s Privacy

Our Services do not address anyone under the age of 15. We do not knowingly collect personal identifiable information from children under that age. In the case we discover that a child under 15 has provided us with personal information, we immediately delete this from our servers or any record transmitted to us by other means. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

 

  1. Data Portability

The data subject shall have the right to receive the personal data concerning him or her in a structured or commonly used and machine readable format and have the right to transmit those data to another controller without hindrance where:

(a) the processing is based on [data subject consent for the processing of personal data], or [the data subject’s explicit consent to processing sensitive personal data] or [processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract]; and, 
(b) the processing is carried out by automated means.

 

  1. Changes to our Privacy Policy

We may update our Privacy Policy from time to time. Therefore, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page. By law, you can require that we delete all your Personal Data from our storage and related Services from third-party providers, which we will do in case you want it, please send an email via Contact Us. If you have any questions or suggestions about our Privacy Policy, please use our e-mail for further contact.

 

  1. Cookies

This website uses cookies. We use cookies to personalize content and ads, to provide social media features and to analyze our traffic. You consent to our cookies if you continue to use our website.

 

Cookies are small text files that can be used by websites to make a user’s experience more efficient.

 

Each website can send its own cookie to your browser if your browser’s preferences allows it, but your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites.  This site uses different types of cookies. Some cookies are placed by third party services or business partners (e.g., advertisers) that appear on our pages. We have no access or control over those cookies.

 

You can at any time change or withdraw your consent from the cookie declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Your consent applies to the following domains: www.pawszone.com.au

Withdraw your consent

Questions?Book A Service